Frequently Asked Questions | Lion heart Movers of Frisco
When is the best time to move?
The busiest times for moving companies occur during the summer months, taking place roughly between mid May to mid September. Near the ends of these months, the number of moves is even higher and almost always the case for all moving companies.
It’s important to make an informed decision based on a few factors when deciding on the best time for you to move. If you have some flexibility in your schedule, then opting for moving between Monday and Thursday gives you a better chance of getting an earlier arrival window and you may be able to take advantage of off-peak discounts as well.
Packing
Can I pack anything in the drawers of my dresser or desk?
All loose items must be packed in boxes to prevent loss or damage while moving. It is recommended that you pack all items and leave the drawers empty.
Will the movers load all the boxes that I packed?
Yes, as long as the boxes are sealed,
How should I prepare & pack my waterbed?
Waterbeds need to be drained completely, while fiber-filled waterbeds need to be professionally vacuum-drained in advance of your move.
Can I pack and move my plants?
Most moving companies will not take your plants. The stress and heat of being inside the moving trailer usually causes them to die. Many states do not allow the entry of plants while other states will admit plants under certain conditions. There are some states that have no regulations at all. We do make exceptions at Lion Heart Movers. Contact us with any questions and discuss your plant relocation with our certified botanist. 🙂
What should I do with my jewelry and other valuable items?
It is highly recommended that you carry irreplaceable and expensive articles with you, or make alternate arrangements for them to be moved.
Each mover has a slightly different procedure to follow as it relates to high-value items. Ask your your Lion Heart Movers representative any additional questions regarding your valuables.
How do I prepare my appliances for moving?
Appliances such as washers, dryers, and refrigerators can be disconnected by us if you prefer. We do reconnection as well. However, regarding waterlines we require a waiver be signed so that you as a tenant or homeowner take responsibility for the waterlines and pipes relating to our involvement in this process on your behalf.
How will you protect my upholstered furniture?
We use a special material called stretch-wrap. It is a heavy, clear-plastic wrap that helps protect your furniture from being soiled. We use moving blankets as well.
Moving Insurance
Am I protected against loss or damage while my goods are in transit?
All licensed movers including ours has a standard liability of 60 cents per pound article. For example, if a 50–pound television is damaged as a result of a move, we are only required to reimburse you $30 (50 lbs. X 0.60 = $30). Sometimes we will assume a higher level of liability, however, we are not required by law to do so. Also keep in mind that the limits are not the same as insurance. You, as the shipper, can obtain additional insurance to protect your items at www.movinginsurance.com or www.movinginsurance.com or https://www.bakerintl.com.
The Move
How do I prepare my home and myself for moving day?
Make sure your home is ready for the moving crew. Remove anything off the porch and walkways that may impede movement of your valuables out of the home. Take doors off the hinges if you know certain items will not fit through or we can also do that for you. Remove all small throw rugs from traffic areas that could cause the crew to slip or trip.
Offering Gatorade, water, or other drinks to the driver and crew, especially on a hot summer day, is an incredible gesture and, though our movers come prepared, they will be grateful for your kindness.
Our team members will prepare the home with floor runners, door jamb pads, and stair rail protectors if needed. This will contribute to help toward the little things that may occur during the loading process.
Should I tip the moving crew?
Tipping is not required but it is customary to tip the crew 10-15% combined of the total of the bill. Your Lion Heart Movers crew is grateful for your thoughtfulness.
How long will my move take?
What we like to do is give you a bit of an equation to work with in thinking about how long your move might take. Let’s focus on the 26ft box truck, which is the most common local moving truck size by far. It airs on the side of caution on 1-2 bedroom apartment size moves and is typically the biggest truck available in the market on moves serving actual houses. It fits about 2000 sf more or less. So when you have 2000sf worth of items to move the move if within 25 miles usually takes 5.5 to 7 hours. Obviously there can be factors that make it more or less, but generally speaking this is a good rule of thumb. We hope this median average for a full 26 foot box truck is helpful as you consider how long your move might take, and don’t hesitate to ask us any questions.
Claims
How do I file and receive my settlement on my claim?
Claims are always unpleasant – no one wants to have to deal with the problem, but damage sometimes does occur when moving, and claims are an inevitable result. If you do end up incurring damage on your move, just call the office or send us an email and we will send a claim form. If you have any disputes about charges, loss or damage to your items, you need to file a written claim with the
mover within 90 days of the delivery date. We have 20 days to respond and acknowledge your claim and 90 days to pay, deny or make a settlement offer to you. If the claim involves damaged goods, you should always preserve the container and the damaged good.
As a licensed mover operating under TxDMV authority we do have the right to inspect any items within 30 days of receiving your claim.
If we do not receive the claim within 90 days of delivery, and in accordance with State laws, your claim may be denied.
At Lion Heart Movers we are committed to communicating thoroughly, effectively and at a high level. You as a client of our moving service are a human being that deserves respect and honor. With any questions you have that may not be covered here, please do not hesitate to call, email, text or message us.
